Intuit My Experts – One place for all your experts
Overview
Intuit My Experts for QuickBooks
Ellie Mae, a leading provider of enterprise level, on-demand automated solutions for the residential mortgage industry, needed to get their desktop-based applications to the cloud to enable their brokers and customers to access the application across multiple devices.
Customer Problems
- Ways to access help and experts are inconsistent and scattered across products.
- Proliferation of entry points to access expert services are inconsistent across products as they vary in location and function resulting in customer confusion.
Skills Involved
Skills & Process
- Photoshop
- Axure
- Persona Creation
- Visual Design
- Illustrator
- Interaction
- Information Architecture
- Task Flow Analysis
- Competitve Analysis
- Content Strategy
- Microinteractions
- Prototyping
Approach
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Outcome
Outcome
